Shipping & Returns

If you need to return or exchange an item or have any questions, please email us at support@girlsdream.com

 

RETURNS:

Returns are accepted for store credit only within 14 days of merchandise ship date for domestic delivery, and 30 days for international customers.  As a courtesy we offer 30 days for returns during the holiday season.  This time period includes Black Friday to New Years Eve. If said time periods have passed since date of purchase or if items are not returned in the condition they were sent out in (tags attached and items unworn and unwashed), unfortunately we cannot offer you store credit. Final sale items (marked down merchandise), gift cards, and store credit cannot be returned or refunded. To complete your return, your receipt is required. Please complete our Return Information form by circling your reason for return and including this with your unwanted merchandise. You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you are shipping an item over $75, please consider using a trackable shipping service or purchasing shipping insurance. We do not guarantee that we will receive your returned item.

Once we Receive your return request and is approved we will provide you with a return address. 

 

REFUNDS:

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. At this time, we will notify you of approval or rejection of your refund. Upon approval, you will receive an email with a gift card for store credit in the original amount of your item(s) at time of purchase. 

  

SALE ITEMS: 

Unfortunately all marked down sale and final sale items are final.

If sent back there will not be a credit given of any kind and buyer will be responsible for fees of shipping back to them.

  

EXCHANGES (if applicable):
We only replace items if they are defective or damaged. If you need to exchange it for the same item, send us an email at 

 

GIFTS:

If the item was marked as a gift when purchased the buyer will receive a gift credit for the value of the return (once approved). Once the returned item is received, a gift certificate will be e-mailed to the buyer.

 

SHIPPING:

We process and ship orders placed Monday - Friday before 3PM EST (excluding holidays) typically within 48 hours. Most orders will be processed and shipped within this time frame, unless due to factors out of our control, as they may be delayed. Orders placed on weekends will be processed within 48 hours on the next business day. Holiday delivery, between Black Friday and New Years, are processed as promptly as possible and may take up to five business days to ship from our facility. Delivery estimate dependent on method of shipping chosen at time of purchase. We offer First Class options and Priority options. Priority mail does NOT mean One Day shipping, however it is a faster option. Regardless of what shipping method you choose, we still process and ship orders in the timeframe listed above. We ship to US and Canada. We are not responsible for fees related to international customers paying to receive their packages. Shipping during holiday periods (due to a high volume of orders) may take up to 36 hours after placement when placed Monday - Friday before 3PM EST. 

 

**Girls' Dream is not responsible for lost or stolen packages once tracking information reports delivered to address provided or any fees related to international shipping.  Please contact your local USPS for help on recovery of packages reported delivered via your tracking email.

 

*For any questions or concerns you can contact us at support@girlsdream.com